Delivery, Exchange & Refund Policy

Products are packed chilled or frozen to keep them fresh, and we text you when they ship. The standard delivery fee is ₩7,000.

Orders are taken 24 hours a day, 7 days a week. Deliveries run on weekdays only (Monday–Friday): orders placed on a weekday before 3 PM arrive the next business day, and orders placed after 3 PM or over the weekend arrive in 2 business days. For example, an order placed on Friday before 3 PM arrives on Monday; after 3 PM, on Tuesday.

Delivery is free on orders of ₩100,000,000 or more.

We cannot exchange or refund products returned or spoiled because of an incorrect address or phone number, or because no one was there to receive them, so please check these details when ordering.

We text you when a pickup order is ready. Collect it at Chungcheongbuk-do, Jecheon-si, Hwasan-dong, Naeto-ro 30-gil, 9 1층 105호 during Weekdays 11:00–19:00, and show your order number.

As the products are fresh, please collect them on the day they are ready if you can.

Until we start preparing your order after payment, contact customer service and we will cancel it in full.

Once preparation (cutting and packing) has started, orders cannot be cancelled for a change of mind, because the products are fresh food.

An order that is never paid is cancelled automatically after a set time.

Fresh meat loses so much value over time that it cannot be resold, so under Article 17(2) of the Act on the Consumer Protection in Electronic Commerce, exchanges and returns are not accepted in the following cases.

• A change of mind, an ordering mistake or another reason on the customer’s side
• Loss or damage the customer is responsible for, such as improper storage after delivery
• Products that have been partly used or eaten

In the following cases we exchange or refund in full, including any delivery cost, at our expense.

• The product arrived spoiled or damaged
• You received a different product from the one you ordered
• The product differs from its description or advertising, or from the contract

Where a product differs from its description, advertising or the contract, you may withdraw within 3 months of receiving it, or within 30 days of the day you learned or could have learned of the difference.

So we can help quickly, please check the product as soon as it arrives and, if there is a problem, send customer service photos of the product and its packaging.

Refunds go back to the payment method you used. We cancel the payment within 3 business days of confirming that a refund is due.

For card payments the card issuer may take 3–7 business days to show the cancellation, and a refund for only some of the products is processed as a partial cancellation.

Phone: to be announced

Email: manbok.business@gmail.com

Hours: Weekdays 11:00–18:00

Orders are taken around the clock; there are no deliveries on Saturday or Sunday.