Terms of Service

These terms set out the rights, obligations and responsibilities of Manbok (the “Company”) and its users in using the e-commerce services (the “Service”) provided through the Company’s online shop (the “Shop”).

• A “user” is any member or non-member who accesses the Shop and uses the Service under these terms.
• A “member” is a person who has signed up to the Shop with an email address and been given an account.
• “Products” are the chilled and frozen meat and related foods sold in the Shop.

The Company posts these terms, together with its trade name, representative, business address, telephone number, email address, business registration number, mail-order registration number and privacy officer, at the bottom of every Shop page.

The Company may amend these terms within the limits of the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions and other applicable laws.

Amendments are announced in the Shop with their effective date and reason at least 7 days in advance, or 30 days in advance where the change is unfavourable to users.

The Company provides product information, the conclusion of purchase contracts, delivery or in-store pickup of purchased products, order status updates and other services it determines.

Where a product cannot be supplied because it is sold out or its specification has changed, the Company informs the user without delay and refunds any amount already paid under Article 9.

A user may become a member by verifying an email address and agreeing to these terms and the privacy policy. Children under 14 may not sign up.

Members may ask to close their account at any time from the account page or through customer service, and the Company does so without delay, keeping only the information the law requires it to retain.

The Company may restrict or terminate a membership where the member used another person’s information, registered false information or deliberately disrupted the Service.

A user orders by choosing products, choosing delivery or pickup, entering the recipient’s details and choosing a payment method.

The purchase contract is formed when payment is completed and the Company has confirmed its approval. The Company then sends an order confirmation.

The Company may decline an order that contains false or missing information, or when stock is insufficient.

Products may be paid for by credit or debit card, easy-pay services or bank transfer, as offered in the Shop. Payments are processed by the Company’s contracted payment gateway, and the Company does not store card numbers or other payment instrument details.

An order that is not paid within a set time is cancelled automatically and the stock held for it is released.

Products are packed chilled or frozen to keep them fresh and shipped, or, if the user chooses, collected at the store. Delivery fees, the free-delivery threshold, and the pickup location and hours are set out in the Delivery, Exchange & Refund Policy.

The Company is not responsible for delays or spoilage caused by an incorrect address or phone number entered by the user, or by the recipient’s absence, except where the Company is at fault.

The conditions and procedures for withdrawal, exchange and refunds follow the Act on the Consumer Protection in Electronic Commerce and the Shop’s Delivery, Exchange & Refund Policy.

The Company refunds the payment, or asks the payment gateway to cancel it, within 3 business days of the day a refund becomes due.

The Company collects only the personal information needed to provide the Service. Its collection, use, retention and destruction are governed by the Privacy Policy.

The Company does not act in ways prohibited by law or these terms and strives to supply products and the Service continuously and reliably.

The Company labels product information such as origin, weight and storage method accurately and complies with the hygiene standards of food safety law.

Members are responsible for their account and password and must not let third parties use them. A member who learns that their account has been misused must inform the Company immediately.

Users must not register false information, use another person’s information, or interfere with the normal operation of the Shop.

The Company is not liable where it cannot provide the Service because of force majeure such as natural disasters, power cuts or network failures, except for damage caused by its intent or gross negligence.

The Company handles complaints and requests for redress promptly through customer service (to be announced, manbok.business@gmail.com).

Disputes between the Company and a user may be referred to mediation by the Korea Consumer Agency or a dispute mediation body commissioned by the Fair Trade Commission.

Lawsuits between the Company and a user are brought before the court with jurisdiction under the Civil Procedure Act, and the laws of the Republic of Korea apply.

Addendum: these terms take effect on 09/29/2026.